Unable to connect to USB-UIRT device!

The USB-UIRT is attached to my USB.
It shows up in windows Device Manager, and shows as working.
Running USB UIRT Tester
I get:
(UIRT Error) Unable to connect to USB-UIRT device! Please ensure device is connected to the computer!
USB UIRT Driver Version: 2.6.9.9
(UIRT Error) Unable to connect to USB-UIRT device! Please ensure device is connected to the computer!
What do I need to do next?
It shows up in windows Device Manager, and shows as working.
Running USB UIRT Tester
I get:
(UIRT Error) Unable to connect to USB-UIRT device! Please ensure device is connected to the computer!
USB UIRT Driver Version: 2.6.9.9
(UIRT Error) Unable to connect to USB-UIRT device! Please ensure device is connected to the computer!
What do I need to do next?